ICM DRI Volume Report

▸ 💠 Azure Enclave Eng: Angel Lopez + Sachin Dubey PM: Meladie Espiritu PM Org: Patrick Huff 898 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
Triage	0/1/0/0	0/3/1/0	0/0/1/365	0/0/0/66	0/0/0/82	0/0/0/2	521
AGC_AVE_ENGINEERING	0/0/0/0	0/0/0/0	0/0/4/6	0/0/3/16	0/1/0/8	0/0/0/11	49
Billing	0/0/0/0	0/0/0/0	0/0/0/0	0/0/0/4	0/0/0/1	0/0/0/0	5
Connections	0/0/0/0	0/0/0/0	0/0/0/34	0/0/0/2	0/0/0/1	0/0/0/0	37
Enclaves	0/0/0/0	0/0/0/0	0/0/0/1	0/0/1/5	0/0/0/0	0/0/0/1	8
Engineering Oncall - Public	0/0/0/0	0/0/1/45	0/0/2/51	0/9/4/58	0/8/16/58	0/0/1/25	278

▸ 🛡️ MSISR Eng: John Blevins PM: Adam Heitke PM Org: Patrick Huff 362 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
MSISR - Ops	0/0/1/0	0/0/0/0	0/0/6/1	0/0/0/1	0/1/2/1	0/0/2/4	19
Triage	0/0/0/0	0/0/0/2	0/0/0/230	0/0/0/74	0/0/0/26	0/0/0/11	343

▸ 📁 PLx Files Eng: Matt Dutton / Tom Neumark PM: Luke Manca / Cheryl Singh PM Org: Bill Ripple 67 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
Triage	0/0/0/0	0/0/0/0	0/0/0/22	0/0/0/10	0/0/0/28	0/0/0/7	67

▸ 🌐 PLx Hub Eng: Michael Jennings / Tom Neumark PM: Stephanie Saracevic / Cheryl Singh PM Org: Bill Ripple 196 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
PLx Hub USNAT Triage	0/0/0/0	0/0/0/0	0/0/0/4	0/0/0/3	0/0/0/1	0/0/0/2	10
PLx Hub USSEC	0/0/0/0	0/0/0/0	0/0/0/12	0/0/0/13	0/0/0/6	0/0/0/2	33
Triage	0/0/0/0	0/0/0/0	0/0/0/42	0/0/0/89	0/0/0/21	0/0/0/1	153

▸ PLx Platform Eng: Jason Bryant PM: Larry Hejl PM Org: Bill Ripple 2113 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
Triage	0/1/0/7	0/2/2/1	1/1/7/245	0/4/13/325	0/7/9/31	0/2/1/14	673
ServiceDesk	0/19/0/8	0/18/0/8	0/29/0/19	0/27/0/37	0/7/5/43	0/1/2/21	244
ServiceOperationsInfrastructure	0/0/0/0	0/0/0/0	0/2/0/614	0/0/0/142	0/1/1/310	0/0/0/126	1196

▸ 👤 Personnel Core Eng: Ashton Friedman / Tom Neumark PM: Jacob Leigh + Katie Earles / Cheryl Singh PM Org: Bill Ripple 1006 incidents

Team	Apr S1/S2/S25/S3+	May S1/S2/S25/S3+	Jun S1/S2/S25/S3+	Jul S1/S2/S25/S3+	Aug S1/S2/S25/S3+	Sep (MTD) S1/S2/S25/S3+	Total
MP_AGC_DRIs	0/0/0/0	0/0/0/0	0/0/0/1	0/0/0/2	0/0/0/12	0/0/0/0	15
Mission Apps Triage	0/0/0/0	0/0/0/5	0/0/2/17	0/0/2/8	0/0/1/3	0/0/0/2	40
Triage	0/2/1/0	0/0/0/0	0/0/0/382	0/7/0/308	0/0/0/207	0/1/0/43	951

Month	Apr	May	Jun	Jul	Aug	Sep (MTD)	Total
S1/S2/S25/S3+	0/23/2/15	0/23/4/61	1/32/22/2046	0/47/23/1163	0/25/34/839	0/4/6/272	4642

Heaviest rotation: PLx Platform carries the highest incident volume over the trailing 6 months.
Spike: Azure Enclave (Triage) jumped from 4 to 366 incidents in Jun.
Spike: PLx Platform (Triage) jumped from 5 to 254 incidents in Jun.
Spike: MSISR (Triage) jumped from 2 to 230 incidents in Jun.
Spike: PLx Platform (ServiceOperationsInfrastructure) jumped from 142 to 312 incidents in Aug.
Spike: PLx Hub (Triage) jumped from 42 to 89 incidents in Jul.
Sev1 incidents: PLx Platform (Triage) had 1 Sev1 in Jun.