🚨 ICM Incidents Report — All Teams
Mar 2026 – Sep 2026 (MTD) · Generated Sep 9, 2026 · Format: S1/S2/S25/S3+ · 4,766 total incidents
Hot (50+ incidents)
Warm (20–49)
Normal
Zero
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📁 PLx Files
Eng: Matt Dutton / Tom NeumarkPM: Luke Manca / Cheryl SinghPM Org: Bill Ripple
1 teams · 67 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| PLx Files | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/22 | 0/0/0/10 | 0/0/0/28 | 0/0/0/7 | 67 |
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👤 Personnel Core
Eng: Ashton Friedman / Tom NeumarkPM: Jacob Leigh + Katie Earles / Cheryl SinghPM Org: Bill Ripple
3 teams · 1,003 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| Triage | 0/0/0/0 | 0/2/1/0 | 0/0/0/0 | 0/0/0/388 | 0/7/0/308 | 0/0/0/207 | 0/0/0/32 | 945 |
| Mission Apps | 0/0/2/1 | 0/0/0/0 | 0/0/0/5 | 0/0/2/17 | 0/0/2/8 | 0/0/1/3 | 0/0/0/2 | 43 |
| AGC DRIs | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/1 | 0/0/0/2 | 0/0/0/12 | 0/0/0/0 | 15 |
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🌐 PLx Hub
Eng: Michael Jennings / Tom NeumarkPM: Stephanie Saracevic / Cheryl SinghPM Org: Bill Ripple
3 teams · 196 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| Triage | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/42 | 0/0/0/89 | 0/0/0/21 | 0/0/0/1 | 153 |
| USSEC | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/12 | 0/0/0/13 | 0/0/0/6 | 0/0/0/2 | 33 |
| USNAT | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/4 | 0/0/0/3 | 0/0/0/1 | 0/0/0/2 | 10 |
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PLx Platform
Eng: Jason BryantPM: Larry HejlPM Org: Bill Ripple
3 teams · 2,233 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| GATES | 1/16/1/4 | 0/1/0/7 | 0/2/2/1 | 1/1/7/246 | 0/4/13/325 | 0/7/9/31 | 0/0/1/13 | 693 |
| SD | 0/8/0/9 | 0/19/0/8 | 0/18/0/8 | 0/29/0/19 | 0/27/0/37 | 0/7/5/43 | 0/1/2/19 | 259 |
| SOI | 0/1/119/0 | 0/0/0/0 | 0/0/0/0 | 0/2/0/628 | 0/0/0/142 | 0/1/1/310 | 0/0/0/77 | 1,281 |
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🛡️ MSISR
Eng: John BlevinsPM: Adam HeitkePM Org: Patrick Huff
2 teams · 360 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| Triage | 0/0/0/0 | 0/0/0/0 | 0/0/0/2 | 0/0/0/230 | 0/0/0/74 | 0/0/0/26 | 0/0/0/7 | 339 |
| Ops | 0/0/0/0 | 0/0/1/0 | 0/0/0/0 | 0/0/6/3 | 0/0/0/1 | 0/1/2/1 | 0/0/2/4 | 21 |
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Azure Enclave
Eng: Angel Lopez + Sachin DubeyPM: Meladie EspirituPM Org: Patrick Huff
6 teams · 907 incidents
| Sub-Team | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| Triage | 0/0/0/0 | 0/1/0/0 | 0/3/1/0 | 0/0/1/376 | 0/0/0/66 | 0/0/0/82 | 0/0/0/2 | 532 |
| AGC | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/4/6 | 0/0/3/16 | 0/1/0/8 | 0/0/0/10 | 48 |
| Public | 0/0/0/0 | 0/0/0/0 | 0/0/1/45 | 0/0/2/52 | 0/9/4/58 | 0/8/16/58 | 0/0/1/24 | 278 |
| Connections | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/34 | 0/0/0/2 | 0/0/0/1 | 0/0/0/0 | 37 |
| Billing | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/4 | 0/0/0/1 | 0/0/0/0 | 5 |
| Enclaves | 0/0/0/0 | 0/0/0/0 | 0/0/0/0 | 0/0/0/1 | 0/0/1/5 | 0/0/0/0 | 0/0/0/0 | 7 |
| TOTALS | Mar | Apr | May | Jun | Jul | Aug | Sep (MTD) | Total |
|---|
| All 18 Teams | 1/25/122/14 | 0/23/2/15 | 0/23/4/61 | 1/32/22/2081 | 0/47/23/1163 | 0/25/34/839 | 0/1/6/202 | 4,766 |
📋 Key Observations
- 18 ICM teams across 6 pillars — 4,766 total incidents. Click any sub-team to view in IcM.
- PLx Platform (SOI) remains the heaviest at 1,280 incidents. Mar had 119 S25, then June exploded with 628 S3+.
- Personnel Core (Triage) is #2 with 945 incidents. June spike of 388, sustained 200+/month.
- Azure Enclave spans 6 sub-teams totaling 907. Triage (531) is the bulk.
- June was catastrophic org-wide. PLx SOI (630), Personnel Core (388), AE Triage (377).
- September MTD trending down — on pace for ~830, well below Jul/Aug peaks.